privacy policy and return policy

SOUP TO BONES and subsidiaries (collectively “Soup To Bones”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains ("Website"). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.

TEXTING:  By contacting us through any means of communication (i.e. texting, calling, emailing, faxing, through social media, you allow us to text you in return.  You have a right to text us in return to cease all communication which must be made in writing.  You also consent by filling out the CONTACT US FORM to text you as a way to communicate.

Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.

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WHAT PERSONAL INFORMATION WE COLLECT
Personal Information you actively provide to us or we collect from business partners, other users, and service providers Your Contact Information/Identifiers:  

• Name, username, email address, phone number, identity documents, and any other identifiers a user provides when accessing or using the Service.

Your payment information: 
 

• Billing name, address, and credit card or other payment information.

Other information: 

• Social media profiles, LinkedIn URLs and custom profile

Your communications with us: 

• Surveys, calls (including recordings), emails and messages, etc.

Other information: 

• Any personal information that a user or guest voluntarily provides about an individual through their use of the Services, including synchronizing contact information, or through integrations with other applications. 

HOW WE USE YOUR PERSONAL INFORMATION We use your personal information for the following purposes: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys;  Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports;  and Perform billing for our Services. We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services. COOKIES AND SIMILAR TECHNOLOGIES We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform

HOW WE RESPECT YOUR PRIVACY RIGHTS We provide you with the opportunity to access, review, modify, and delete your personal information that we process. Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor. If you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer. .

Your Additional Privacy Rights as a Resident of Certain U.S. States The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.  

• Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
• Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
• Deletion: You have the right to request RingCentral to delete the personal information we have collected about you under certain circumstances.
• Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by RingCentral for the exercise of your privacy rights. 
• Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
• Opt-out of selling or sharing your personal information: You have the right to request us to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing.  We do not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
• No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure. We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.

RETURN POLICY

We do not return any products once they have been shipped or have left our premises. We will issue a credit if you contact us in writing (E-mail (SoupToBones@gmail.com) or Text (305-507-5547).